Frequently Asked Questions
Everything you need to know about your Era's outfit and more.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition tour merchandise may have specific final sale conditions.
How do I ensure I order the correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a favorite garment you already own for the best fit.
Can I track my package after it departs?
Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Secure checkout is guaranteed via our encrypted payment processor.
Do you restock items that are sold out?
While we occasionally restock popular core collection items, most 'Era' specific merchandise and limited drops are not restocked once sold out to maintain exclusivity.